Privacy Policy

This policy explains how ALB Maintenance handles personal information collected through this website and through direct contact.

What we collect

When you submit a quote enquiry, we collect:

• Your name
• Your phone number
• Your email address (optional)
• Your suburb
• The service required and the description of the problem
• Your preferred contact method
• Any photos you choose to upload
• Basic referral information such as the page you submitted from and campaign parameters in the link you arrived through

If you call or email instead, we hold only the details you provide during that conversation.

How we use it

Your information is used to respond to your enquiry, assess the repair, quote the work, and carry out and follow up the job. Photos are used to understand the problem before attending.

Who we share it with

We do not sell your information. It is not shared with third parties for marketing. Your details are stored using our website's secure hosting and database provider, and may be shared with a supplier only where necessary to source a specific part for your repair.

Storage and security

Enquiries and uploaded photos are stored in a private, access-controlled database and file store. Uploaded photos are not publicly accessible.

Retention

Enquiry records are kept for as long as needed to service the enquiry and to keep a reasonable record of work carried out, and are removed when no longer required.

Cookies and measurement

This site does not use advertising cookies. If website measurement is enabled in future, it will be limited to understanding how visitors use the site and which enquiries came from which sources.

Access, correction and complaints

You can ask what information we hold about you, ask for it to be corrected, or ask for it to be deleted. Contact Andrew on 0415 330 858 or at andrew@albmaintenance.com.au.

Changes

This policy may be updated from time to time. The version on this page is the current one.